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商品編號： KEL633 出版日期： 2010/10/01 作者姓名： Allon, Gad;Van Mieghem, Jan 商品類別： Operations management 商品規格： 10p 再版日期： 地域： United States 產業： 個案年度： -
商品敘述：
Global Connect, a major telecommunications service provider, partners with national cable providers to bundle media and telecom services offered through voice over Internet protocol (VoIP). Global Connect provides the VoIP physical infrastructure that enables cable providers to offer VoIP phone service to their end customers. VoIP cable services are growing at a faster rate than anticipated, leaving Global Connect incapable of meeting contractual agreements with the cable partners and preventing them from capturing substantial VoIP market opportunities. Students are asked to improve the configuration of work at this service organization by identifying the types of waste in the current process. Process improvements use lean tools and their impact is quantified using time and capacity analysis.
涵蓋領域：
Operations management;Bottleneck
相關資料：
Case Teaching Note, (KEL634), 4p, by Gad Allon, Jan Van Mieghem
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